Terms of Service

By creating an account, browsing, or using treadworks (“the Service”), you agree to these Terms of Service. If you don't agree, please don't use the Service.

treadworks is a marketplace that connects mountain bike riders with independent mechanics. We are not the service provider — we don't fix bikes ourselves. We facilitate introductions, bookings, communication, and payments between riders and mechanics.

Mechanics on the platform are independent professionals, not employees of treadworks. They set their own prices, hours, and policies.

You must be 18 or older to create an account. You're responsible for keeping your login credentials safe and for everything that happens under your account. We may suspend or terminate accounts that violate these terms.

Riders book services at prices set by the mechanic. A 10% platform fee is added at checkout and includes payment processing costs. Payments are processed by Stripe.

Mechanics are paid out after each completed booking. treadworks does not guarantee specific income to mechanics or specific service quality to riders.

Cancellation policies are set by each mechanic and shown before booking. If a service is not delivered, was significantly different from what was booked, or the mechanic no-shows, contact us within 7 days for review.

You agree not to:

• Harass, threaten, or discriminate against other users
• Misrepresent your identity or your bike's condition
• Take payments off-platform to avoid the fee
• Post false or manipulative reviews
• Use the Service for illegal activity

Reviews must be honest, tied to a real completed booking, and free of personal attacks. We don't edit or remove reviews unless they violate these terms.

The Service is provided “as is.” We don't warrant that the Service will be uninterrupted, error-free, or that mechanics will meet your expectations. Mountain bike maintenance carries inherent risks — riders accept those risks.

To the maximum extent permitted by law, treadworks is not liable for damages arising from a mechanic's work, the condition of any bike, missed work, injury, or other harm related to services booked through the platform. Your sole recourse is against the mechanic directly.

We may terminate or suspend your account at any time for violations of these terms. You may close your account at any time via settings.

We may update these terms occasionally. If we make material changes, we'll notify you. Continued use after a change means you accept the new terms.

Questions about these terms? Get in touch.